Frequently Asked Questions

How to Create a New Group ?

  • Click on Menu  (Hamburger Icon)
  • Click on Groups (Side Navigation Menu)
  • Click on "+"  icon on bottom side (Groups List)
  • Enter a name for your group in the “Create Group” form that appears
  • Click on “Create” button

How to allow/disallow users from creating Groups ?

  • Click on Menu  (Hamburger Icon)
  • Click on Modules (Side Navigation Menu)
  • Select Site Roles
  • Click on three dots  icon on next to the site role you wish to modify
  • Select Edit
  • Untick "Create Groups"
  • Click on “Update” button

Do you provide Yoo installation services ?

Yes, we do provide free installation service. Once you have purchased Membership, contact our support team via  info@yoochats.com

How to Integrate with WordPress ? [Single Sign On]

Looking for a way to integrate your WordPress website with Yoo? No worries! We’ve got you covered with our WordPress plugin. Connect your website and Yoo in a wave of a wand. Kindly check : https://yoochats.com/wordpress-integration/

Where Can I find the Yoo Chats Documentation?

For Yoo Documentation check : https://yoochats.com/docs If you are unable to find the answers you need from these resources, send an mail to info@yoochats.com

Can I Install "Yoo Chat" on Shared Hosting ?

Yes, You can install Yoo Pro on shared hosting. Most current web servers (Shared, Cloud, VPS & Dedicated) with PHP & MySQL installed will be capable of running Yoo.

Do I need Extended License for enabling Membership System ?

You’ll need an Extended License if your end users have to pay to use the end product. In other words, if you intend to charge your end users, owning an Extended License is necessary.

How to enable/disable features or apply limitations for Registered/Guest Users or other Site Roles ?

  • Click on Menu  (Hamburger Icon)
  • Click on Modules (Side Navigation Menu)
  • Select Site Roles
  • Click on three dots  icon on next to the site role you wish to modify
  • Select Edit
  • Make all the required changes in the “Edit Site Role” screen
  • Click on “Update” button

How Can I Purchase Yoo ? Is it One time payment ?

Yes, It is one time payment. Yoo Chat is a Kristalium exclusive Chatroom script. You can purchase Yoo Chat license from : https://kristalium.com

How to Enable Push Notifications ?

  • Click on Menu
  • Click on Settings (Side Navigation Menu)
  • Select Notifications
  • Select your Push Notification Service under “Push Notification” drop down.
  • Enter the details of your Push Notification service
  • Click on “Update” button

How to Enable or Disable Sound Notifications ?

  • Click on Menu
  • Click on Settings (Side Navigation Menu)
  • Select Realtime Settings
  • Select a Notification Tone under “Notification Tone” drop down.
  • Click on “Update” button